Effective Date: September 27, 2026

Welcome to the official Refund and Returns Policy of OTITEC NEGOCE, operating our e-commerce platform at www.otitecnegoce.com. This policy applies to all outdoor gear, including our full line of collapsible buckets, collapsible cups, mini carabiners and all other EDC and adventure products purchased from our official website. Our core principle, aligned with our brand mission to make every trip worth the while, is to ensure complete customer satisfaction with the durable, daily-used outdoor gear we design and ship. A key rule we explicitly emphasize upfront: we do not offer any “full or partial only-refund” requests without the return of the original purchased product, and no customer will receive a monetary refund from our team if they do not send back the relevant item following the full steps outlined in this policy. This policy is built to protect both our customers and our brand, to ensure fair, consistent processing for every return case, and all terms below apply to every order completed via our website as of the effective date.

1. Eligibility for Returns

To qualify for a valid product return that you purchased from OTITEC NEGOCE, your request must meet all of the following requirements:

1. Your return application must be submitted within 30 calendar days from the date you successfully received your ordered item. Any requests submitted after this 30-day window will not be accepted for processing.
2. The product you intend to return must be in unused, original resalable condition, with no signs of damage from improper use, accidental drops, or modifications made after delivery. All original product tags, packaging, accessories and free gifts that came with your order must be included in the return parcel.
3. You must provide a valid order number, the original purchase confirmation email you received after checkout, and clear photos of the product to prove it meets the return eligibility requirements before we approve your return request.
4. Items that are explicitly marked as final sale, custom engraved personalized products, or limited-time clearance promotional items are not eligible for return, except in cases where the item was confirmed to have manufacturing defects when you received it.

We will not process any request where the customer asks to keep the product and receive a full or partial only-refund as a replacement for returning the item. This strict rule applies to all product types, all customer regions, and all order values, with zero exceptions for normal product dissatisfaction scenarios.

2. Return Process Steps

To start a valid return application, follow these structured steps to ensure no delays occur in your case processing:

1. Contact our customer support team via our official email at [email protected], and submit your full order number, the specific product you wish to return, and a brief description of your reason for the return. Our team will respond to your application within 3 business days to review your eligibility and send you a formal pre-paid return shipping label, as well as clear instructions for where to send your returned parcel.
2. Carefully pack the original product and all included accessories back into the original packaging, attach the provided return shipping label to the outer side of your parcel, and drop it off at the designated courier location specified in our instructions. Please keep the shipping tracking number after you send the parcel, and share it with our support team to let us track the delivery status of your returned item.
3. Once our warehouse team confirms they have received and inspected your returned product, and verified that the item meets all our return eligibility criteria, we will send you a notification of approval for your return. You will then have two official options to choose from: you can select an exchange for an identical new unit of the same product, request an exchange for a different item of equal or higher value (you will only need to pay the price difference for higher value products), or receive a store credit with a 12-month validity period that covers the full purchase price of your returned item. No only-refund requests that skip the product return step will be approved, and no cash refunds will be issued before we complete the full inspection of your returned goods.

3. Non-Eligible Cases

There are scenarios where we will reject all return and refund related requests, including any only-refund petitions:

• If your returned product shows clear signs of overuse, accidental damage after delivery, or modification that was not authorized by our team, we will send the item back to you at our cost, and no form of refund, store credit or exchange will be offered.
• If you fail to send back the original ordered product within 14 days after we approve your return application, your entire application will be automatically canceled, and you will not be eligible for any subsequent return request for that order.
• If you claim a product is damaged on arrival but you cannot provide unboxing videos or clear photos that show the damage existed before you used the item, we reserve the right to ask you to return the full product for inspection, and we will not process any only-refund request based on verbal damage claims alone.

4. Contact Information

If you have any questions about our Refund and Returns Policy, or need help starting your return application, you can reach our support team via:

• Official contact email: [email protected]
• Registered business address: 36 Rue de Longpont, 91310 Longpont-sur-Orge, France
• Contact phone number: +33 6 0771 6261

Our team is available to respond to your queries during local business hours, and we will ensure every eligible return case is processed efficiently after the returned item arrives at our warehouse. Thank you for shopping for your reliable outdoor gear with OTITEC NEGOCE.