Effective Date: September 27, 2026

This official Shipping Policy applies to all orders placed on the OTITEC NEGOCE e-commerce platform, accessible at www.otitecnegoce.com. As an outdoor gear brand focused on making every trip worth the while and delivering small, warm outdoor joy to customers, we are dedicated to getting your ordered collapsible buckets, collapsible cups, mini carabiners, and all other durable EDC and camping essentials to your doorstep safely, transparently, and within the shortest possible lead time. All terms outlined below cover our full shipping operations, processing rules, delivery timelines, and related customer rights, and apply to every valid order completed via our official website starting from the effective date of this policy.

1. Order Processing Timeline

All confirmed orders submitted on our platform will go through a systematic verification and preparation process before they are handed over to our partnered logistics teams. Every order placed and paid for before 17:00 local France time on a regular business day will be reviewed and arranged for warehouse pickup on the same day. For orders completed after 17:00 on business days, or placed during weekends and official French public holidays, processing will be completed on the next upcoming business day.

Before packaging your order, our warehouse team will conduct a full two-step quality check: first, we will verify that every selected product from your cart matches your order description, from the heavy duty locking carabiners to the collapsible fishing live bait bucket you ordered, to ensure no wrong item is packed. Second, we will inspect every unit for manufacturing defects, add shockproof protective padding to all parcels, and include a printed order slip and small exclusive OTITEC NEGOCE outdoor gear usage guide in every package. Normally, no order processing will take longer than 2 full business days, and we will send you a formal order confirmation email immediately after your payment is verified, followed by a shipping notification with your unique tracking number the moment your parcel leaves our warehouse.

2. Shipping Zones and Delivery Timelines

OTITEC NEGOCE currently ships to all regions within Metropolitan France, the European Union, and a curated list of non-EU international destinations. Different shipping regions correspond to different standard delivery timelines and shipping fee rules:

1. ‌Metropolitan France Local Delivery‌: For all orders being delivered to locations across mainland France, we offer two shipping options. Standard local shipping takes 2 to 4 business days after dispatch, with a flat rate of 3.90 EUR. All local orders with a total value of 50 EUR or above automatically qualify for free standard shipping at checkout. Our express local shipping service takes 1 to 2 business days after dispatch, with a flat rate of 7.90 EUR.
2. ‌EU Cross-Border Delivery‌: For orders being delivered to EU member states outside of France, standard cross-border shipping takes 5 to 8 business days after dispatch, with a flat rate of 7.90 EUR. All EU orders with a total value of 90 EUR or above qualify for free standard shipping, and customers can choose the EU express shipping option that takes 3 to 5 business days for a flat rate of 14.90 EUR.
3. ‌International Non-EU Delivery‌: For selected eligible non-EU regions, standard international shipping takes 10 to 18 business days after dispatch, with shipping rates calculated dynamically at checkout based on your destination address and total order weight. Customers are fully responsible for any possible import duties, customs clearance fees or value-added taxes charged by their local customs authority for international orders that are not pre-included in our displayed shipping fees.

Please note that delivery timelines listed above are estimated reference values, and occasional delays caused by extreme weather conditions, temporary courier operational adjustments, or unexpected customs clearance procedures are outside of our direct control. We will always notify you immediately if we detect any potential unexpected delay to your parcel.

3. Shipment Tracking and Delivery Rules

As soon as your order leaves our warehouse, we will send you a full shipping notification via your registered email address, which includes your unique parcel tracking number and a direct link to track your order real-time status on our partnered courier’s official website. You can also view the latest delivery progress for all your active orders at any time by logging into your personal OTITEC NEGOCE account and accessing the “My Orders” section.

When our courier attempts to deliver your parcel, we highly recommend that you or a designated recipient be present at your provided shipping address to sign for the package. If the courier fails to complete the first delivery attempt because no one is available to receive the parcel, they will leave a delivery notice at your location, and you can rearrange a second free delivery time with the courier, or pick up your parcel from the designated local pickup point listed on the notice within 7 calendar days. If your parcel is returned to our warehouse due to repeated failed delivery attempts or an incomplete, incorrect shipping address you provided at checkout, you will be responsible for covering the cost of a second reshipment unless the error in address details was made by our internal team.

4. Damaged, Lost or Missing Parcel Handling

If your parcel is confirmed to be lost in transit by our logistics partner, or you find obvious external damage to the package that may have affected the products inside at the moment you receive it, please contact our customer support team within 7 calendar days after the estimated delivery date. We will open an investigation with our courier team immediately, and once the loss or transit damage is verified, we will offer you the option to resend a brand new replacement order of the same items, or add a full store credit equal to the value of the affected products to your account, as soon as the investigation process is completed.

5. Contact Information

If you have any questions about your order status, shipping rules, or need help with any delivery related inquiries, you can reach our shipping support team through the following official channels:

• Official contact email: [email protected]
• Registered business address: 36 Rue de Longpont, 91310 Longpont-sur-Orge, France
• Contact phone number: +33 6 0771 6261

Our team will respond to all shipping related queries within 2 business days, and do our best to make sure your outdoor gear arrives to you safely, ready for your next adventure.