Effective Date: September 27, 2026

These Terms of Service set out the binding legal agreement between you, the website user and customer, and OTITEC NEGOCE, the registered operator of our e-commerce platform accessible at www.otitecnegoce.com. Our brand mission is to bring small, warm outdoor joy into your ordinary everyday moments, and make every trip worth the while by delivering curated, reliable outdoor gear including our full lineup of collapsible buckets, collapsible cups, mini carabiners and other durable EDC and camping essentials that thousands of local adventurers trust. By accessing, browsing, creating an account, or completing any purchase on our website, you confirm that you are at least 18 years of age (or the legal age of majority in your jurisdiction of residence), and that you agree to be fully bound by every term, condition, and policy outlined in this document, as well as all referenced supplementary policies published on our platform, including our Privacy Policy, Shipping Policy, and Refund and Returns Policy. If you do not unconditionally accept all provisions of these Terms of Service, you are not authorized to use our website, make any purchases, or access any features or content hosted on [www.otitecnegoce.com].

1. Platform Usage Eligibility and Account Responsibilities

1.1 OTITEC NEGOCE grants you a limited, non-exclusive, non-transferable, revocable license to access and use our website for personal, non-commercial shopping purposes only. You agree that you will not reproduce, duplicate, copy, resell, or exploit any part of our website content, product listings, brand assets, or user experience elements for any commercial purpose without obtaining explicit prior written permission from our management team.

1.2 When you create a user account on our platform, you are required to provide accurate, complete, and up-to-date personal information, including your full legal name, valid email address, correct contact phone number, and accurate shipping and billing addresses. You are fully responsible for safeguarding the security of your account password, and for all activities, actions, and orders that take place under your registered account. If you detect any unauthorized access to your account, you must notify our support team immediately via [email protected]. We will not be held liable for any loss or damage arising from unreported unauthorized account activity that occurs due to your failure to secure your account credentials.

1.3 You agree that you will not use our website for any illegal, unauthorized, or prohibited purposes. This includes, but is not limited to: attempting to bypass any website security measures, uploading or distributing malicious software that may harm our servers or other users, scraping product or user data via automated bots without our formal written approval, submitting fraudulent order information, impersonating other persons or entities, or interfering with the normal operation of our platform. We reserve the full right to suspend, restrict, or permanently terminate your account immediately without prior notice if we determine your activities violate this clause, and we may escalate severe illegal activities to relevant local law enforcement authorities when necessary.

2. Product Information and Order Processing Rules

2.1 All product listings published on [www.otitecnegoce.com] are owned and operated by OTITEC NEGOCE, with clear, accurate descriptions of each item, including product specifications, material properties, intended usage scenarios, and corresponding pricing. Every product we design and sell is built to be durable, daily-used outdoor gear that keeps up with all your small outdoor moments, from short city walks to full day mountain explorations, as tested and verified by our 6+ years of industry product development experience. We display high-resolution product photos on every listing, but we cannot guarantee that your individual device screen will render the exact color of every product perfectly, and minor non-functional color differences are not considered valid grounds for returns or complaints.

2.2 All listed product prices on our website are denominated in Euros, and include applicable local French value-added tax, but do not include shipping fees, possible international import duties, or customs clearance charges that apply to cross-border non-EU orders. We reserve the right to adjust product pricing, run limited-time promotional campaigns, or modify available inventory quantities at any time, without issuing prior public notice, but any price changes will never affect the confirmed orders you have already successfully paid for.

2.3 After you submit your order and complete successful payment, we will send you an automated order confirmation email that records the full details of your purchase. This confirmation email only serves as a notification that we have received your order request, and does not represent a formal acceptance of your order. Our team retains the full right to verify order details, confirm inventory availability, and reject any order request that contains obvious pricing errors, suspected fraudulent payment information, or out-of-stock product listings. If we have to cancel a confirmed paid order for these valid reasons, we will notify you within 2 business days and process a full refund of your paid amount to your original payment method.

2.4 We strictly follow all order processing and shipping rules outlined in our published Shipping Policy, and we will always send you a formal shipping notification with your unique tracking number the moment your parcel leaves our warehouse. All our standard estimated delivery timelines are reference values, and OTITEC NEGOCE will not be held liable for losses caused by delivery delays that stem from extreme natural disasters, courier operational disruptions, customs clearance procedures outside of our control, or incorrect shipping information you provided at checkout.

3. Payment Terms

3.1 We support all commonly used, secure payment methods on our platform, including major global credit and debit cards, certified digital wallet services, and other local EU payment solutions, all processed through PCI-DSS compliant third-party payment processors. OTITEC NEGOCE never stores your full sensitive credit card information on our internal servers, to ensure maximum security for your financial data.

3.2 You confirm that all payment information you submit at checkout is legitimate, valid, and that you are the authorized holder of the payment method being used to complete the transaction. We reserve the right to temporarily pause processing your order and request additional identity verification documentation from you if our fraud detection system flags unusual payment activity, to prevent unauthorized payment use and protect your financial assets.

3.3 In the event that a technical error on our website causes a product to be listed at an abnormally low incorrect price that is far below the actual market manufacturing cost of the item, we hold the right to cancel your paid order for this incorrectly priced product, issue you a full monetary refund, and notify you of the error within 3 business days, even if we have already sent you the initial order confirmation email.

4. Return, Exchange and Refund Rules

4.1 All return, exchange, and partial refund related processes strictly follow the rules outlined in our official Refund and Returns Policy, which you can access directly via the website footer. We explicitly emphasize again that OTITEC NEGOCE never approves any “only-refund” request where the customer chooses to keep the ordered product while asking for a full or partial monetary refund, under any normal product dissatisfaction scenario. No customer will receive a refund of any kind before our warehouse team completes full inspection of the returned product, and verifies that the item meets all return eligibility requirements outlined in our policy.

4.2 After your returned item passes our inspection, you are eligible to select from our offered solutions, which include exchanging for a new identical product, exchanging for a different product of equal or higher price, or receiving a full-value store credit with 12-month validity. Cash refunds will only be issued under extremely limited circumstances where we have permanently discontinued the relevant product and have no way to offer an exchange or store credit that meets your reasonable demands, and all such cash refunds will be processed back to your original payment method within 14 business days.

4.3 If your returned product shows clear signs of overuse, accidental damage after delivery, unauthorized modification, or missing original packaging and included accessories, we will send the item back to you at no extra charge, and no return, exchange or refund request for that item will be approved.

5. Intellectual Property Rights

5.1 All content published on [www.otitecnegoce.com], including but not limited to brand logos, product designs, website layout, text descriptions, product photos, video materials, website code, and all original content created by OTITEC NEGOCE, is the exclusive intellectual property of OTITEC NEGOCE. These works are protected by French copyright law, EU intellectual property regulations, and global international copyright treaty provisions.

5.2 You may not copy, distribute, modify, publicly display, or use any of our intellectual property assets for any public or commercial purpose without our explicit signed written authorization. You are also prohibited from using our brand name, registered trademarks, or product names in association with any third-party product or service without our prior permission, to avoid causing consumer confusion or trademark infringement.

5.3 If you choose to submit user-generated content to our platform, including product reviews, usage photos, feedback testimonials, or other content related to our outdoor gear, you automatically grant OTITEC NEGOCE a perpetual, royalty-free, global, non-exclusive license to use, modify, reproduce, and display that content for brand promotion, website content optimization, or product improvement purposes. All testimonials shared by our real users Sarah, Mitchell, Sophia, and Clancy that are displayed on our “About” page fall under this authorized usage scope.

6. Third-Party Links and External Services

6.1 Our website may include hyperlinks that direct to third-party external platforms, including social media pages, outdoor adventure blogs, logistics service provider websites, and other partner sites that are not operated or controlled by OTITEC NEGOCE. We do not exercise any control over the privacy policies, content security, or service terms of these external third-party websites, and we cannot be held liable for any loss or damage you incur when you access and use these external platforms. We strongly recommend that you read the full terms of service and privacy policy of every third-party website you visit, before submitting any of your personal data or conducting transactions on those platforms.

6.2 All third-party service providers we partner with, including payment processors, shipping carriers, cloud hosting service providers, and analytics platforms, are required to sign formal data protection agreements with us, and all their processing of your personal information must fully comply with applicable legal requirements and our published Privacy Policy. But OTITEC NEGOCE will not assume legal responsibility for the data leakage or service errors that are solely caused by the willful misconduct of these independent third-party providers.

7. Limitation of Liability

7.1 Under the maximum scope permitted by applicable French and EU laws, OTITEC NEGOCE, our directors, employees, partners, and operation team members will not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to lost profits, lost revenue, data loss, or personal injury losses that arise from your use of our website or purchased products, beyond the total actual amount you paid for the specific order that relates to the incident.

7.2 Our total aggregate liability to you for any and all claims arising from the use of our website or our products will never exceed the total purchase value of the order you submitted to our platform that triggered the relevant claim. This limitation of liability applies regardless of whether the alleged liability is based on contract, tort, negligence, product quality defects, or other legal grounds.

7.3 Nothing in this clause is intended to exclude or restrict any of your legal rights that cannot be waived under applicable mandatory laws, including your consumer rights to return defective products within the legally required warranty period, or to claim compensation for personal injuries caused by proven product manufacturing defects.

8. Policy Modifications and Updates

8.1 OTITEC NEGOCE reserves the full right to revise, update, or modify the terms outlined in this document at any time, to reflect changes to our business operations, new legal regulatory requirements, or adjustments to our website service functions. When we make material changes to these Terms of Service, we will update the effective date at the top of this page, and post a prominent public notification on the homepage of [www.otitecnegoce.com] to inform all users of the upcoming adjustments. For major changes that significantly alter your usage rights or obligations, we will also send a direct notification to your registered account email address, giving you no less than 30 calendar days to review the new terms before they take official effect.

8.2 Your continued access to our website, browsing of product listings, or submission of new orders after the effective date of the updated Terms of Service will be considered as your full acceptance and agreement to all the revised new provisions. If you do not agree with the updated terms, you can stop using our website services, close your registered account, and you will not be bound by the new modified terms for the orders you have already completed before the update takes effect.

9. Governing Law and Dispute Resolution

9.1 These Terms of Service are governed by, and interpreted in accordance with, the laws of France, excluding its conflict of law rules. Any legal disputes, disagreements, or claims arising from your use of our website, your purchases from OTITEC NEGOCE, or the interpretation of these Terms of Service will first be resolved through friendly, good-faith negotiation between you and our team.

9.2 If the two parties cannot reach a mutually acceptable resolution within 30 days of the dispute starting, all unresolved disputes will be submitted to the exclusive jurisdiction of the courts located in Essonne, France, where OTITEC NEGOCE’s registered business address is situated. This clause does not affect any mandatory consumer protection rights that you are entitled to under applicable local laws in your country of residence.

10. General Provisions

10.1 If any individual clause of these Terms of Service is found to be invalid, illegal, or unenforceable by a competent court of law, the remaining clauses of the agreement will remain in full force and effect, and will not be affected or invalidated by the removed provision. OTITEC NEGOCE’s failure to exercise or enforce any right or provision outlined in this document will not constitute a formal waiver of that right or provision at any subsequent time.

10.2 These Terms of Service, together with all other published policies referenced within this document, constitute the complete, full legal agreement between you and OTITEC NEGOCE, and supersede all previous informal verbal or written agreements, communications, and understandings related to your use of our e-commerce platform.

10.3 You may not assign or transfer any of your rights, obligations, or benefits under this Terms of Service agreement to any third party without the prior written consent of OTITEC NEGOCE. Our team may assign our rights under this agreement in association with any merger, acquisition, business asset sale, or corporate restructuring event.

Contact Information

If you have any questions, inquiries, or concerns about any clause outlined in these Terms of Service, please reach out to our official operation team through the following contact channels:

• Official Contact Email: [email protected]
• Registered Business Physical Address: 36 Rue de Longpont, 91310 Longpont-sur-Orge, France
• Contact Phone Number: +33 6 0771 6261

Our team will respond to all your Terms of Service related inquiries within 7 business days, and work with you to resolve any questions you may have. Thank you for shopping at OTITEC NEGOCE, and we look forward to accompanying you on all your small and large outdoor adventures with our reliable, durable everyday outdoor gear.